Privacy Policy — Eiber Lake Plumbers

Information We Collect

We collect information you provide directly to us, information generated through your use of our website, and information needed to provide or improve our plumbing services.

Information You Provide

Depending on how you interact with us, this may include:

• Your name, email address, phone number, and service address.
• Details about your plumbing concern, property, requested service, preferred appointment time, and communications with our team.
• Billing, payment, invoice, financing, and transaction-related information.
• Photos, videos, documents, or other information you voluntarily send to help us evaluate a plumbing issue such as a water leak, slab leak, or sewer line problem.
• Feedback, reviews, survey responses, or information submitted through contact forms.
• Information provided by an authorized property representative, landlord, tenant, contractor, or another person arranging service.

Please do not send highly sensitive information through unencrypted website forms or email unless we specifically request it through a secure method.

Information Collected Automatically

When you use our website, we or our service providers may automatically collect limited technical and usage information, such as:

• IP address, browser type, device type, operating system, and approximate location.
• Pages viewed, referring pages, links selected, search terms, visit duration, and website interactions.
• Cookies, pixel tags, local storage, and similar technologies used to help operate, secure, measure, and improve the website.
• Error logs and technical information used to diagnose performance or security issues.

We may use analytics and advertising tools to understand website traffic, evaluate marketing performance, and improve our services. These tools may use cookies or similar technologies. Your browser settings and available privacy controls may allow you to restrict certain tracking technologies.

How We Use Information

We use personal information for legitimate business and service-related purposes, including to:

• Respond to service inquiries, calls, emails, and estimate requests.
• Schedule, dispatch, provide, document, and follow up on plumbing services such as drain cleaning, water heater repair, and hydro jetting.
• Diagnose plumbing concerns and prepare estimates, invoices, work orders, or service records.
• Process payments, administer accounts, and address billing questions.
• Communicate about appointments, arrival windows, service updates, warranty matters, safety information, and customer support.
• Send service reminders, promotions, or marketing communications where permitted by law.
• Improve our website, customer experience, services, operations, training, and marketing.
• Detect, prevent, investigate, and respond to fraud, misuse, security incidents, or legal claims.
• Comply with legal obligations, licensing requirements, permits, inspections, insurance matters, and lawful requests.

We aim to collect and retain information that is reasonably necessary for the purposes described in this Policy. The Federal Trade Commission emphasizes that businesses must honor their stated privacy promises and maintain appropriate privacy and data-security practices.

How We Share Information

Eiber Lake Plumbers does not sell personal information for money. We may share information as reasonably necessary to operate our business and provide requested services.

We may share information with:

• Service technicians, employees, and authorized contractors who need the information to perform or support plumbing services.
• Payment processors, invoicing platforms, scheduling systems, customer-relationship tools, website hosts, communication providers, and other vendors working on our behalf.
• Manufacturers, suppliers, warranty providers, insurers, inspectors, permitting offices, utility providers, or financing providers when relevant to requested work.
• Professional advisers, such as attorneys, accountants, auditors, or insurance representatives.
• Government agencies, law enforcement, or other parties when required by law, subpoena, court order, or a valid legal process.
• A buyer, successor, or other party involved in a merger, asset sale, financing, reorganization, or similar business transaction.

We require service providers to handle personal information only for appropriate business purposes and consistent with applicable agreements and legal requirements.

Cookies and Online Choices

Cookies are small data files stored by a browser that can help websites function, remember preferences, measure usage, and support advertising.

You can generally control cookies through your browser settings. Disabling cookies may affect some website features or functionality. If we use third-party analytics or advertising services, those providers may offer their own opt-out tools and settings.

Colorado privacy guidance generally calls for clear notice of the categories of personal data processed, processing purposes, data-sharing practices, and methods for consumers to exercise applicable rights.

If our website uses targeted-advertising tools or recognizes an applicable opt-out preference signal, we will process opt-out requests as required by applicable law. You may also contact us using the information below to request information about available privacy choices.

Marketing Communications

If you provide your contact information, we may send appointment-related communications, service reminders, customer-care messages, and, where allowed by law, promotional messages.

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us. To stop promotional text messages, reply STOP to the message, where that option is available. Opting out of marketing communications does not prevent us from sending non-promotional messages about an active appointment, invoice, service request, safety matter, warranty, or other transaction.

Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, maintain business records, satisfy legal, tax, insurance, warranty, permit, and accounting requirements, resolve disputes, and enforce agreements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email transmission, data-storage system, or electronic communication method is completely secure. We cannot guarantee absolute security.

Please use caution when sending information electronically. If you believe your information has been compromised in connection with our services, contact us promptly.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a portable copy of certain personal information we maintain about you. You may also have the right to opt out of certain processing, such as the sale of personal data, targeted advertising, or profiling in furtherance of significant decisions, where applicable.

To submit a privacy request, email eiberlakeplumbers@gmail.com or call (720) 704-4433. Please include your name, contact information, the nature of your relationship with us, and the request you would like to make.

We may verify your identity before processing a request and may ask for information reasonably necessary for verification. We will respond within the timeframe required by applicable law. If we deny a request, you may contact us to ask for a review or appeal of that decision.

The Colorado Privacy Act generally applies to businesses meeting specific processing thresholds, including entities processing personal data of at least 100,000 Colorado consumers annually, or 25,000 consumers while deriving revenue or discounts from the sale of personal data. Regardless of whether a particular statutory requirement applies to Eiber Lake Plumbers, we welcome reasonable privacy-related requests from our customers throughout Denver, Arvada, Wheat Ridge, and surrounding Colorado communities.

Children's Privacy

Our website and services are not designed for or directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate authorization.

If you believe a child has provided personal information through our website without parental consent, please contact us so we can investigate and take appropriate action. Federal children's privacy rules can apply to websites directed to children and, in some situations, general-audience websites.

Third-Party Websites

Our website may contain links to third-party websites, including mapping services, payment providers, manufacturers, review platforms, social-media platforms, or other external resources. This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the content, privacy practices, security, or policies of third parties. Please review the privacy policy of each third-party website before submitting information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. When we make updates, we will post the revised Policy on this page and revise the Effective Date above.

Your continued use of our website or services after an updated Policy is posted indicates your acknowledgment of the revised Policy. For related legal information, please also review our Terms & Conditions and Disclaimer.